Privacy Policy
Last Updated: June 18, 2026
This Privacy Policy describes how Spartacus Energy Services, LLC and Spartacus Energy of New York, LLC (collectively, “Spartacus Energy,” “we,” “us,” or “our”) collect, use, and share information about you when you visit our website, enroll in or receive our retail electricity and natural gas supply services, or otherwise interact with us. By using our website or services, you agree to the practices described in this Policy.
1. Information We Collect
Information you provide to us
When you request information, enroll in service, or communicate with us, we may collect:
Contact and identity information, such as your name, billing and service address, email address, and telephone number;
Account information, such as your utility account number, the name of your local utility, your rate plan, and your service history;
Billing and payment information, such as your payment method and transaction history;
Where required to establish service or perform a credit review, additional identifiers such as your date of birth or, where permitted by law, a Social Security number; and
Any other information you choose to provide when you contact our customer care team.
Information we collect automatically
When you visit our website, we and our service providers may automatically collect certain information through cookies and similar technologies, including your IP address, device and browser type, pages viewed, and the dates and times of your visits.
Information we receive from third parties
We may receive information about you from your local utility or distribution company, regional grid operators, consumer reporting agencies, and authorized marketing partners or brokers who refer you to us.
2. How We Use Your Information
We use the information we collect to:
Process your enrollment and provide retail electricity and natural gas supply services;
Coordinate with your local utility to deliver, bill for, and manage your service;
Generate and process invoices and payments;
Communicate with you about your account, service, rates, and contract renewals;
Respond to your inquiries and provide customer support;
Comply with applicable laws and the requirements of regulators, including the New York Public Service Commission, the New Jersey Board of Public Utilities, the Pennsylvania Public Utility Commission, and other authorities; and
Detect, prevent, and address fraud, security issues, and other prohibited activity.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Utilities and grid operators: with your local utility, distribution company, and regional grid operators as necessary to enroll you, deliver service, and bill your account;
Service providers: with vendors and subcontractors who perform services on our behalf, such as billing, payment processing, customer support, and information technology, and who are obligated to protect your information;
Legal and regulatory: with government agencies, regulators, or other parties when required by law, regulation, legal process, or to protect our rights, property, or safety or that of others;
Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business; and
With your consent: for any other purpose disclosed to you at the time we collect the information.
4. Mobile Information and SMS / Text Messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you provide your mobile number and opt in to our text messaging program, we use your mobile information solely to send the account, billing, and service notifications you have requested and to respond to your inquiries. Message frequency varies, and message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP to any message or contact us at 866-636-9227 or support@spartacuses.com. For complete details, see our SMS / Text Messaging Terms and Conditions at SMS_TERMS.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate the site, remember your preferences, and analyze how the site is used. You can control cookies through your browser settings; disabling cookies may limit some features of the site.
6. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.
8. Your Choices and Rights
You may:
Opt out of marketing communications by following the unsubscribe instructions in those messages or by contacting us;
Opt out of text messages at any time by replying STOP; and
Request to access or correct the personal information we hold about you, subject to applicable law.
Depending on where you live, you may have additional rights under applicable state privacy laws. To exercise any of these rights, contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
10. Children’s Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our website or services after any changes indicates your acceptance of the updated Policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Spartacus Energy
940 77th St Fl 1, Brooklyn, NY 11228
Phone: 866-636-9227
Email: support@spartacuses.com